DevOps - Advisory Channels Tribe Full Remote colaborare PFA/SRL/CIM
Job description
You will be dealing with a lot of people, local & global teams, investing time to understand user’s needs, root-cause of the issues, propose and implement solutions for improvements in terms of security, monitoring, automation and bug fixing.
The squad operates with 1) voice & IVR solutions like CISCO & Nuance and it is in process to migrate to new technologies based on Twilio & Google Dialogue Flow and 2) in-house local CRM applications that are used by the call center agents.
You’ll join an inspiring and curious team of technologists dedicated to improving the customer experience by designing, developing, coding, testing and programming high quality software and new features.
Your Day to Day
• Working in an Agile environment
• Problem management process for incidents: investigate, analyze, and document production incidents
• Administrating & monitoring business applications and related IT assets: databases, environments, OS etc
• Working within CI/CD processes through Azure DevOps to automatize the deployments
• Automation and optimization of processes and flows
• Maintaining SLA, System Availability, Capacity management, and Performance KPI
• Collaborating with other teams to ensure that the applications is functioning as expected
• Creating and maintaining an up-to-date documentation and procedures of your area of delivery
• Testing production bug fixes and new developments, when needed
• Acting as a mentor by helping and supporting new & existing colleagues
What you bring to the team
• A desire to learn new technologies and evolve with an ever-changing industry
• Bachelor’s degree in Computer Engineering and/or Computer Science, or equivalent industry experience
• Experience with both Windows & Linux servers
• Network knowledge (hardware sizing experience, firewalls, load-balance etc.) and troubleshooting abilities on applications & networking issues.
• Experience with source control (Git)
• Experience with monitoring tools (Grafana, Zabbix, Kibana etc)
• Knowledge of issues related to the security of IT systems (good understanding of secure protocols like SSL/TLS, encryption principles)
• Cloud experience – Azure is a plus
• Experience with enterprise requirements like: IT Security controls, managing DTAP environments and ITIL
• Ability to effectively interface with technical and non-technical staff at all organizational levels
• Comfortable in working with Incidents / Problems / Changes / Requests and ability to discuss incidents, changes with different stakeholders.
• Excellent technical documentation skills, accurate in documenting and following procedures
• Positive attitude and oriented towards solving problems
• The ability to give constructive feedback and openness to receive it as well
• Ability to work within the team and act as a mentor
• Good command of English
• Energy and efficiency.
Nice to know
• Familiar with solution like Cisco or Twilio
• Experience with Python / Desired: (Java/Scala), REST API