.Net Advisory Channels .Net Advisory Channels Full Remote colaborare PFA/SRL/CIM
Job description
Area and application description:
Advisory Channels area covers the sales network and call center, having customer facing interactions with our clients.
The main purpose of the squad for which we need a .NET developer is delivering operational efficiency and create sales opportunities offering the best experience for our customers.The squad is responsible for supporting mandatory, efficiency and sales initiatives (prospect lists, share best practice & standardization, digitalization) in Contact Center and Sales Network areas.
Main initiatives:
• Contact Center 2.0 (IVR & NLP for customer identification, call flows, routing, internal processes for the agents in our own business process platform)
• Features for the network: schedule an Office appointment, leads management process.
• Working with internal BPM to expose to contact center and offices representatives two interfaces for ease of access to customer information/details and business processes
Team & Way of working:
In Advisory Channels we have a .NET developers’ team which is contributing to all developments and works close together with 2 squads (Channels development si Contact Center).
The mission
Solution Selling Application Suite consists of three main pillars:
• A BPM platform (proprietary – developed in-house)
• Three main CRM applications (proprietary – developed in-house)
• Front Office System (web application used by offices and branches to sell products and services);
• Back Office System (web application used by all users from head office operational departments);
• Call Center System (web application used by users from the call center department);
• Satellite services (proprietary and vendor delivered) that allow integration and interaction with the rest of the systems in the bank and outside of it
This application suite holds the front office, back office and call center applications and the processes that allow selling and maintaining the bank’s products.
Your Day-to-Day
• Develop and maintain software programs according to a set of coding standards;
• Participate in the scrum ceremonies with your team;
• Participate in technical analysis design;
• Estimate duration of programming and unit testing phase;
• Be part of a CI/CD environment;
• Work with: .Net 4.7, .Net Core, WCF, REST services, SQL Server, WCF, Web Forms, WebComponents
• Working with additional development tools: Visual Studio, Visual Studio Code, SSMS, git, TFS (future
AzureDevops), Jira, Confluence, ServiceNow,
• Keep the technical documentation up-to-date with new/ changed technical design details during
implementation;
• Create and update the Release Form with all details needed to promote the software to the production environment;
• Provide technical insight and actively participate in feature analysis
• you take responsibilty of your code – from IDE to local development environment to production
• Perform unit testing and register tests results after implementation to assure that every component of the application that was added or changed is working properly;
• Provide technical support for new and existing applications, acting as 3rd line support; develop fixes and procedures for 2nd line support.
What you bring to the team
• Confidence in working in a Microsoft ecosystem;
• Good understanding of the Windows platform;
• Knowledge of IIS, SQL Server, .NET Framework, ASP.NET, dotnet Core;
• Experience with using package managers (NuGet, npm);
• Confort in applying a braching stategy in a collaborative environment using git and TFS
• Experience or high curiosity in docker is a plus;
• Powershell or any scripting language is not a stranger;
• Eager to learn and continuously improve your technical skills;
• Interest in understanding the big picture and experience in full development cycle;
• Ability to effectively interface with technical and nontechnical staff at all organizational levels;
• Excellent problem solving/analytical skills;
• Good communication skills, able to have a close professional relation with colleagues, but also with the business product owners and product managers;
• Excellent knowledge of English.
• It would be really nice to have experience or real desire to learn about docker, container orchestration, microservices architecture, api design, api gateways, swagger, ORM experience (EF,Dapper)